Nortel Contact Center Multimedia Installation And Maintenance Manual page 1110

Configuring e-mail settings and routing
Adding sender groups to the rule
You must place any sender addresses that you want to track in a sender group.
Sender groups can be used to route important sender e-mail addresses to
skillsets.
Using a sender group in the rule is optional.
To insert sender groups into the rule
1 On the Rule Configuration Wizard - Input Criteria window, under Available
Sender Groups, select a sender group you want to use for this rule.
To create a new sender group, perform the following steps:
a. On the Rule Configuration Wizard - Input Criteria window, under
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Sender Groups, click More.
Result: The Sender Groups window appears.
Contact Center Multimedia/Outbound
Standard 7.16