Nortel Contact Center Multimedia Installation And Maintenance Manual page 1425
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
3
Update the file to reflect the new server name of the Contact Center
Manager Server.
If you do not see a server name for the Contact Center Manager Server
listed in the HOSTS file, a DNS server is configured in your network for
name resolution. You do not need to update the HOSTS file.
4
Click File > Save to save your changes.
Save the file without an extension so that your system recognizes the
changes.
Result: The system automatically reads the new settings.
5
Close all windows to complete the procedure.
Configuring the Contact Management Framework settings
Update the Contact Management Framework component in Communication
Control Toolkit with the new Contact Center Manager Server name.
1
Log on to the Communication Control Toolkit server.
2
Open the NCCT 6.0 Console by clicking Start > All Programs > Nortel >
Communication Control Toolkit > NCCT 6.0 Console.
3
Expand NCCT Admin.
Installation and Maintenance Guide
Change the names or IP addresses of servers
1425
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