Step 24. Create Supervisors And Agents - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Step 24. Create supervisors and agents

You created supervisors and agents in your contact center during the
configuration of your old Contact Center Multimedia server. If you are not
adding supervisors or agents to your contact center, then proceed to Step
25. "Create route points" on page 766.
Supervisors review information about agents who report to them in the contact
center.
Agents who handle Multimedia contacts must have Multimedia configured in
their agent properties in the Contact Center Manager Administration by adding
skillsets.
Adding a supervisor
1 Log on to Contact Center Manager Administration.
2 Click Contact Center Management.
3 On the system tree, click the Contact Center Manager Server under which
you want to add the supervisor.
4 On the Contact Center Management menu bar, click Add > Supervisor.
Result: The New Supervisor Details window appears.
5 Enter the following mandatory information about the supervisor:
first name
last name
phoneset login ID
telephony/port address
6 Enter any optional information about the supervisor (for example, title or
department).
7 If the supervisor must log on to the Contact Center Manager Administration
server and use Contact Center Manager, enter a Contact Center Manager
Administration user ID and password for the supervisor.
8 Click Submit to save the new supervisor profile.
Installation and Maintenance Guide
Migrating Contact Center 6.0 to a new server
763