Step 11. Restore The Contact Center Multimedia/Outbound Data - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Migrating Contact Center 6.0 to a new server
Step 11. Restore the Contact Center
Multimedia/Outbound data
After the Multimedia server software is installed on your new server, you must
restore the data from your old server onto your new server using the backup
taken of the Contact Center Multimedia database.
Restoring the Contact Center Multimedia/Outbound database
Before you restore your database, you must shut down all of the Contact Center
Multimedia applications. It is important that no processes, except for the Caché
database, are running while you restore the database.
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1
On your server, shut down all Contact Center Multimedia/Outbound
applications. You must not use the Outbound Campaign Management Tool
or the Contact Center Agent Desktop until the restore is complete. Shut
down the services manually by following these steps:
a. On the Windows Start menu, click All Programs > Nortel Contact
726
CAUTION
Risk of malfunction
If you do not shut down the all of the Contact Center Multimedia/
Outbound applications, the restore fails.
Center > Multimedia Server > CCMM Services Control.
Result: The CCMM Service Control window appears.
Contact Center Multimedia/Outbound
Standard 7.16
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