Vdn In A Coverage Path - Avaya Communication Manager Contact Center Manual

Call Vectoring

VDN in a Coverage Path

A call covering to a VDN can be routed to any valid destination by the call vectoring
command route-to. The coverage option for the route-to digits command is
disabled for covered calls. In other words, the route-to digits with coverage=y
functions like the route-to digits with coverage=n command when processing
covered calls. When the route-to command terminates a covered call locally,
information identifying the principal and the reason for redirection are retained with the call.
This information can be displayed on display phones or passed to an AUDIX or Message
Center system.
The class of restriction assigned to a VDN determines the partition group number (PGN).
The PGN in turn determines the AAR or ARS routing tables used by route-to
commands.
When a call covers to a VDN, VDN override has no effect on the display shown on an
answering display telephone. This station will show the normal display for a covered call.
Issue 1.0 May 2003 137