Nortel Contact Center Multimedia Installation And Maintenance Manual page 1109

October 2007
d. In the Keyword box, type a word or a group of words related to the
Note: The keyword search in an e-mail message is not case sensitive. If
you add the word John, the E-mail Manager also matches JOHN and john.
Note: The Keyword box supports the unicode UTF-8 character set.
Note: Keyword groups support only * and ? as wildcard characters.
Example: The asterisk (*) represents multiple characters. For example, t*
specifies a list of all the words that start with t. The question mark (?)
represents a single character. For example, p?t specifies all three letter
words that start with p and end with t.
A keyword does not support the following characters: # + -
& | ! ( ) { } [ ] ^ " ~ : and \. If you use any of these characters in your
keywords, you receive an error message stating that the keyword contains
invalid characters.
e. Click Add.
Note: You must assign at least one keyword to a keyword group before you
can save the keyword group.
f.
g. Click Save.
h. Click Close to close the Keyword Groups window.
2 With the selected keyword highlighted, click the black arrow (
the keyword group name into the selection box.
3 Repeat step 2 for a second and third keyword group, if desired.
4 Between each keyword group selection, click AND or AND NOT to create a
logical expression for your keyword groups.
Note: If the same word appears in two keyword groups separated by a NOT
operator, the rule fails. The e-mail is evaluated by the next rule configured
for the recipient mailbox.
Installation and Maintenance Guide
keyword group you are creating.
Result: The keyword or expression is added to the list, and the
keyword group is created.
Repeat steps d and e to add more keywords to the list.
Configuring e-mail settings and routing
) to insert
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