Nortel Contact Center Multimedia Installation And Maintenance Manual page 622

Upgrading licenses in your current installation
4 Click Save.
Result: The System Delivery Failure Rule window appears.
Modifying the system delivery failure rule
The system delivery failure rule is used for one of two purposes:
1. If the e-mail message has an address that matches a recipient mailbox
configured in the E-mail Manager, the system delivery failure rule is used
as a template for the first rule applied in all recipient mailboxes. It ensures
that an e-mail message that contains particular phrases, such as
undeliverable, are not routed to agents.
2. If the e-mail message has an address that does not match a recipient
mailbox configured in the E-mail Manager, the system delivery failure rule
deletes the e-mail message if it contains particular phrases, such as
undeliverable.
To modify the system delivery failure rule, you must select a route point for the
default skillset. You can configure the other properties of the rule, including the
skillset used for routing the e-mail.
622 Contact Center Multimedia/Outbound
Standard 7.16