Step 22. Create The Agent Phonesets - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Step 22. Create the agent phonesets

Note: You created the agent phonesets, in your contact center during the
configuration of your old Contact Center Multimedia server. If you are not
adding or changing agent phonesets in your contact center, then proceed to Step
23. "Create required multimedia skillsets" on page 760.
You must add and acquire each phoneset that an agent or supervisor uses to log
on to the system. When Contact Center Manager Server acquires a phoneset, the
Communication Server 1000/Meridian 1 PBX switch begins sending messages
about these phonesets to the system.
After you save a phoneset, you cannot modify it. You must delete your saved
phoneset, then add a new phoneset to change the phoneset configuration.
Adding a phoneset
Before you perform this procedure, you must configure the phoneset on the
switch. For more information, see Step 16. "Configure phonesets on the switch
for each agent" on page 742.
Repeat these procedures for each phoneset you want to add.
1 Log on to Contact Center Manager Administration, For more information,
see "Logging on to Contact Center Manager Administration" on page 754.
2 Click Configuration.
Result: The Configuration window appears.
Installation and Maintenance Guide
Migrating Contact Center 6.0 to a new server
757