Nortel Contact Center Multimedia Installation And Maintenance Manual page 1154
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Configuring Web communications settings
5
Click Edit.
Result: The New Auto-Phrase dialog box appears.
6
In the Name box, type a name to represent this autophrase. The name of
the autophrase appears in the Contact Center Agent Desktop for the
selected skillset, so it must be descriptive.
7
In the Phrase Text box, type the text that is commonly used for text chat
based on the selected skillset.
8
Click Add.
Note: You can configure a maximum of 25 autophrases for each skillset.
Result: The autophrase is listed under Phrases in Group.
9
Click Save.
10
On the Auto-Phrases dialog box, click Close.
1154
Contact Center Multimedia/Outbound
Standard 7.16
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