Nortel Contact Center Multimedia Installation And Maintenance Manual page 1294

Troubleshooting
On the Communication Control Toolkit server, review
C:\Program Files\Nortel\CCT\CMF\logs\ClientContainer.log.
Review your network connectivity
To check the network connectivity, perform the following steps:
1. Check the network cable for faults. Cable faults are often difficult to
identify and can be intermittent, therefore replacing the faulty cable with a
known good cable is the best solution.
2. Check the network card speed and duplex settings. Communication Control
Toolkit to Contact Center Manager Server settings must match the required
switch and hub settings, and be in the same network segment. Also, Contact
Center Manager Server and the switch settings must match the required
switch and hub settings, and be in the same network segment.
3. Check the physical network card for faults.
4. Check the network hub. Check both hardware and software (if applicable)
problems in your hub.
5. If your hub is a switched hub, ensure that a virtual LAN separation is not
present at a hardware or software level. If a virtual LAN separation is
present, the performance of the connection between Communication
Control Toolkit and Contact Center Manager Server is minimal.
6. Ensure the ability for Windows to turn off the network card to save power is
disabled. Windows Server 2003 has a power management setting for
network cards.
7. Ensure the network card has the latest driver software release.
1294 Contact Center Multimedia/Outbound
Standard 7.16