Step 16. Restore The Multimedia Database - Nortel Contact Center Multimedia Installation And Maintenance Manual

Installing the Standby server

Step 16. Restore the Multimedia database

You must confirm the status of the CCMM services and then restore the backup
you completed in Step 5. "Back up the active Multimedia server" on page 880 to
the Standby server where you just finished installing the software.
After the restoration is complete, the Standby server contains all of the data from
the active Multimedia server until the time when you started the backup.
Confirm the status of the CCMM Services
Before you restore the backup from the Active server, confirm that only the
following services are running on the Standby server:
Caché Controller for Nortel
CCMM License Service
CCMM Starter Service
The following services must be stopped.
CCMM OAM Service
CCMM Outbound Scheduler Service
CCMM Manager Client Service
CCMM Email Manager Service
Restoring the Multimedia database on the Standby server
1 On the Standby server, click Start > All Programs > Nortel Contact
Center > Multimedia Server > CCMM Administrator.
2 Type your administrator user ID and password.
3 Click Login.
Result: The Contact Center Multimedia Administrator opens with a Getting
Started screen.
4 Click OK to close the Getting Started screen.
5 Expand Contact Center Multimedia.
952 Contact Center Multimedia/Outbound
Standard 7.16