Nortel Contact Center Multimedia Installation And Maintenance Manual page 1075
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
5
Click Edit.
Result: The Edit Skillset window appears.
6
In the Route Point list, select the route point that you want to assign to the
skillset.
7
Click Save.
Result: The Edit Skillset window closes. In the Skillset Settings window, the
configured route point appears next to the skillset.
8
Repeat steps 4–7 for each skillset required.
9
When all skillsets are configured, click Close to close the Skillset Settings
window.
Installation and Maintenance Guide
Configuring outbound settings and routing
1075
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