Nortel Contact Center Multimedia Installation And Maintenance Manual page 1440
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Change the names or IP addresses of servers
1.
Change the Contact Center Manager Server IP address on the Contact
Center Manager Server.
2.
Update the Contact Center Manager Server IP address in the Server
Configuration Utility.
3.
If you have a Domain Name Service (DNS) server in your network, update
the DNS with the IP address of Contact Center Manager Server and License
Manager.
4.
If you are using a Network Control Center, on the Network Control Center,
update the Contact Center Manager Server IP address.
5.
On the Contact Center Manager Administration server, update the HOSTS
file, if required, and configure the Contact Center Manager Server IP
address.
6.
On the Communication Control Toolkit server, update the HOSTS file, if
required, the license information, the TAPI settings and restart the services.
7.
On the Contact Center Multimedia server, update the HOSTS file, if
required.
ELAN subnet
If you are changing the IP address of an ELAN subnet card, you must change the
ELAN subnet IP address on the Contact Center Manager Server. See "Changing
the ELAN subnet IP address on the Contact Center Manager Server" on page
1454.
Changing the Nortel server subnet IP address in the operating system
Complete the following procedure if you change the Nortel server subnet IP
address of the Active server, the Standby server, or the Replication server.
1
Log on to the Contact Center Manager Server.
2
From the Start menu, select Programs > Nortel Contact Center >
Manager Server > Shutdown.
Result: A dialog box appears prompting you to shut down services.
3
Click OK.
Result: The services shut down.
1440
Contact Center Multimedia/Outbound
Standard 7.16
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