Step 5. Back Up The Active Multimedia Server - Nortel Contact Center Multimedia Installation And Maintenance Manual

Installing the Standby server

Step 5. Back up the active Multimedia server

You must back up the Multimedia database and the attachments on your Active
server before you install the Standby server software. When you start to back up
the server, note the date and time. You need the date and time information from
the latest backup during the configuration of your Standby server.
ATTENTION
Shutting down the services
Nortel recommends that you shut down all services while a backup is performed
to eliminate exceptions.
Shut down the services manually by following these steps:
1 On the Windows Start menu, click All Programs > Nortel Contact Center
> Multimedia Server > CCMM Services Control.
Result: The CCMM Service Control window appears.
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Back up both the Multimedia database and the e-mail
attachments if you are using E-mail Manager in your contact
center.
Contact Center Multimedia/Outbound
Standard 7.16