Nortel Contact Center Multimedia Installation And Maintenance Manual page 1100

Configuring e-mail settings and routing
Understanding rule components
Rule inputs
Multimedia rules are based on the recipient address or the To address when the
e-mail arrives in the contact center. Rules apply to a recipient mailbox.
You can also add keywords and sender addresses to the input to further refine the
rule.
Keyword groups—A collection of related words for which the system
searches within the subject or the body of an e-mail.
Sender address groups—The originating address of the e-mail, or From
address, when the e-mail arrives in the contact center.
Rule outputs
Each rule must have one output that is assigned to a skillset. You can also
configure a contact type or a priority for the contact that matches the rule. You
can optionally close the contact, or add an auto-response or out of office
message, to the rule.
Placing the rules in a sequence
The first rule applied to each recipient mailbox is a copy of the system delivery
failure rule. The last rule applied to each recipient mailbox is a copy of the
default rule. The other rules, created by the administrator, can be in any order
between the delivery failure and default rules.
1100 Contact Center Multimedia/Outbound
Standard 7.16