Nortel Contact Center Multimedia Installation And Maintenance Manual page 617

October 2007
If you are licensed for e-mail messages, the New Recipient window appears and
you can continue configuring your requirements for the E-mail Manager.
Creating a recipient mailbox
Contact Center Multimedia/Outbound polls specific recipient mailboxes on the
e-mail server based on a list of mailboxes defined in the Multimedia
Administrator recipients list. The e-mail retrieved from these mailboxes is
routed based on defined rules that can are applied to either enabled or alias
mailboxes. You must ensure that any enabled e-mail address that you want to
configure in the E-mail Manager is already configured on your corporate e-mail
server.
For example, the mailbox general@magscripts.com can have the aliases
carz@magsubscriptions.com and planez@magsubscriptions.com. E-mail
messages addressed to either of these aliases are forwarded to the
general@magscripts.com mailbox. The treatment of the two aliases can be
different, because the routing rules are based on the aliases. In Contact Center
Multimedia, you must configure all enabled and alias mailboxes. In this
example, you must configured the enabled recipient mailbox,
general@magscripts.com, and the alias mailboxes, carz@magsubscripts.com
and planez@magscripts.com.
To create a recipient mailbox
Mailbox names are case-sensitive. You must type the mailbox name exactly as it
appears on your e-mail server.
1 On the New Recipient window, in the Mailbox Name box, type the name of
a mailbox set up the e-mail server.
Note: If the Contact Center Multimedia/Outbound server is not in the same
domain as the e-mail server, you must also include the domain. Include the
domain in the format domain\user (Windows 2000) or user@domain (post-
Windows 2000) in the Mailbox Name box.
Example: To enter the e-mail address sales@nortel.com, in the Mailbox
Name box, type sales, and in the E-mail Domain box, type nortel.com.
Example: To enter the e-mail address sales@europe.nortel.com, in the
Mailbox Name box, type europe\sales or sales@europe.nortel.com, and in
the E-mail Domain box, type europe.nortel.com.
2 In the E-mail Domain box, type the domain for your e-mail server.
Installation and Maintenance Guide
Upgrading licenses in your current installation
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