Nortel Contact Center Multimedia Installation And Maintenance Manual page 649

October 2007
To start the Agent Desktop application
1 On a client, in Windows Explorer, or Internet Explorer, type http://
<Servername>/agentdesktop/CCAD.exe
name of the Multimedia server where the Agent Desktop interface is
installed.
Note: If you create a shortcut, you can start the application by clicking the
Agent Desktop shortcut.
Result: The Agent Desktop telephony toolbar appears.
2 Click Logged Out.
3 In the ID box, type your password. Your agent ID is based on the
Communication Control Toolkit implementation for your contact center.
Note: A password is required only if you are logging on to the Agent
Desktop interface to handle multimedia contacts. If you are a multimedia
agent, you must change your password after you log on. For information
about changing your password, see the Contact Center Agent Desktop
User's Guide.
Result: The system verifies your ID and logs you on to the Agent Desktop
application. The Logged Out button changes to Logged In.
Prerequisites for starting the Outbound Campaign Management Tool
You must complete the following tasks before you can start the client
applications:
Install and configure the Contact Center Multimedia server.
Install and configure Microsoft .Net Framework version 1.1 and service
pack 1, and install the CCMM_Security_Policy file.
Configure the phonesets on the switch.
Installation and Maintenance Guide
Upgrading licenses in your current installation
,
where <Servername> is the
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