Nortel Contact Center Multimedia Installation And Maintenance Manual page 1135

October 2007
c. In the Name box, type the name of the auto-response.
d. In the Subject box, type the subject of the response e-mail message.
e. In the Body box, type the message you want to include in the
f.
g. Click Close to close the Auto-Responses window.
2 Click the black arrow (
the selection box.
Installation and Maintenance Guide
response.
You can also add attachments and insert data items, such as the date,
customer number, arrival time, customer name, customer e-mail
address, e-mail subject, and e-mail body in an auto-response. For
more information, see the Contact Center Multimedia Administrator
online Help.
Click Save.
Configuring e-mail settings and routing
) to insert the selected auto-response name into
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