Nortel Contact Center Multimedia Installation And Maintenance Manual page 1207

October 2007
If you are performing a backup that includes e-mail attachments, your mapped
network share must be NTFS.
ATTENTION
Use the backup and restore feature of the Multimedia server to:
Perform an immediate backup of the Multimedia database and e-mail
attachment folders.
Schedule a daily or weekly backup of the Multimedia database and e-mail
attachment folders.
Cancel a scheduled backup.
Restore a previous backup.
ATTENTION
Installation and Maintenance Guide
Risk of backup failure
Nortel recommends that you use the default attachment
locations defined during installation. If required, you can
choose a different location for the inbound and outbound
shared e-mail folders. If you choose a different location, you
must ensure that you:
Create the inbound e-mail attachment folder with the path
MailAttachments/Inbound.
Create the outbound folder with the path MailAttachments/
Outbound.
Share the inbound and outbound folders with the users
CCMMOPSUSR and IUSR_<Servername>.
Set the NTFS access permissions for CCMMOPSUSR and
IUSR_<Servername>.
Configure the correct folders in the e-mail attachment
locations in the Multimedia Administrator application. For
more information, see the Multimedia Administrator online
Help.
The backup and restore utility can take up to several hours
to complete, depending on the amount of data.
Maintaining the database
1207