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Nortel CTI ToolKit Manuals
Manuals and User Guides for Nortel CTI ToolKit. We have
1
Nortel CTI ToolKit manual available for free PDF download: User Manual
Nortel CTI ToolKit User Manual (108 pages)
PeriProducer CTI Toolkit for M1
Brand:
Nortel
| Category:
Software
| Size: 1.27 MB
Table of Contents
Table of Contents
3
Important Notice
2
Preface
5
Scope
6
Intended Audience
6
How to Use this Manual
6
Organization of this Manual
7
Conventions Used in this Manual
8
Solaris and Windows 2000 Conventions
9
Trademark Conventions
9
Overview of CTI Features
11
Overview of CTI Features
12
Toolkit Overview
13
CTI, RSM, TAPI, and TAPISCCS Blocks
13
Toolkit Usage for Specific Product Features
15
Product Features and Resources
15
Product Features Application Development
15
Peri-IPML/M1 Link or SCCS
17
(Same as above Followed by Another .)
17
Example Apps
18
Toolkit Installation and Removal Procedures
21
Installing and Removing the Toolkit on Windows
22
Systems
22
Installing the CTI Toolkit
22
Link Server Configuration
22
Removal of the CTI Toolkit on 2000
22
Installation of the CTI Toolkit on Solaris Systems
23
Installing the CTI Toolkit
23
Link Server Configuration
23
Removal of the CTI Toolkit on Solaris
24
Adding the CTI Folders and Data Cards
25
CTI Toolkit Blocks Reference
27
CTI Toolkit Blocks Reference
28
CTI Programming
28
Configuration Requirements
28
Error Condition Handling
28
Folders and Data Cards
28
CTI Toolkit Blocks
30
Agent Function
30
CTI Initialize
32
Device Parameter Data
33
Register Device
35
Set Event Handling
37
Telephony Event Data
40
Telephony Request
42
User Data
45
Device Statistics Data
47
Send TAPI Call Data
50
Send TAPI SCCS Call Data
51
CSTAPILS Settings
52
Gettapidata
52
Log Message
53
Example Applications
55
Example Applications
56
Agent Function
56
CTI Initialize
58
Device Parameter Data
58
Register Device
58
Set Event Handling
59
Telephony Event Data
63
Telephony Request
65
User Data
68
Device Statistics Data
69
Send TAPI Calldata/Send Tapisccs Calldata
70
Log Message
71
Example Log Files
73
Example Log Files
74
Agent Function CSVAPI Log File
74
CTI Initialize CSVAPI Log File
74
Register Device CSVAPI Log File
74
Set Event Handling CSVAPI Log File
75
Telephony Event Data Csvapi Log File
76
Clm-CSVAPI: Received Cssetwaitevent Request from Client 6
78
Clm-CSVAPI: Sending Cssetwaitevent Response to Client 6
78
Cseventlist => Established
78
Option Ctifunction
78
Option Sendresponse
78
Option Setwaitevent
78
Processevent: Clm Getting Last Event Callid 0
78
Telephony Request CSVAPI Log File
78
Status => Success
79
Call ID => 161
81
Clm-Tlsdefault: Ignoring/Queueing Csqueued Event for Client 2
81
Oldstate => Null Newstate => Queued
81
User Data CSVAPI Log File
83
Queue Count => 0
81
Calldata => "Queue_Pos_Amex,0", "Queue_Pos_Nt,0", "Queue_Pos_Unix,0
84
Queue_Pos_Visa,0", "Expected_Wait_Amex,0", "Expected_Wait_Nt,0
84
Device Statistics Data CSRSM and CSRSMLS Log Files
86
Send TAPI Call Data CSTAPI and CSTAPILS Log Files
89
Log Files
92
Log Message Example Application Log File
95
Index
99
Glossary of CTI Terminology
101
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