Nortel Contact Center Multimedia Installation And Maintenance Manual page 1011

October 2007
Update the server details for Server A
Update the e-mail attachment folders
Enable the services on Server A
Restart services on Server A
Perform the following steps on other components of the contact center
Associate the new reporting server
Configure the external Web server
Configure the Contact Center Agent Desktop
On Server B, perform the following steps to make Server B operate in Standby
mode:
Start the services on Server B
Update the e-mail attachment folders
Set shadowing on Server B
Enable the services on Server B
On both servers, verify the services:
Confirm the Multimedia services
Installation and Maintenance Guide
Changing the Active server
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