Trace Log Events In Contact Center Agent Desktop - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Trace log events in Contact Center Agent
Desktop
Logging is always turned on for the Contact Center Agent Desktop application.
Do not change the level of logging for the Contact Center Agent Desktop
because it can adversely affect the performance of your contact center.
Locating the Contact Center Agent Desktop log file
1
Open Windows Explorer.
2
Navigate to the folder C:\Documents and Settings\<username>\
Application Data\Nortel\Agent Desktop\Logs, where C: is the drive
where the operating system stores the user profiles, and <username> is
the user id for the client computer.
3
On the Tools menu, click Folder Options.
4
Click the View tab.
5
Select Show hidden files and folders.
Installation and Maintenance Guide
Alarms and events
1251
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