Nortel Contact Center Multimedia Installation And Maintenance Manual page 1319

October 2007
6 Click Reset password.
Result: The password is reset to the default password for the agent. The
default password is the same as the agent ID.
7 Click Save.
Cannot connect to NCCT server
If there are problems on the Communication Control Toolkit server, you see an
error message, Cannot connect to NCCT Server. If there are problems on the
Communication Control Toolkit server. Check the following:
On the Communication Control Toolkit server, check that the NCCT Server
service is started. For more information, see the Communication Control
Toolkit Installation and Maintenance Guide.
In the Multimedia Administrator application, check that the
Communication Control Toolkit server is correct. For more information,
see "You must change a server name" on page 1289. If you must change the
name of the Communication Control Toolkit server, you must also change
the CCTSERVER key in the ccad.exe.config file in the Nortel\Contact
Center Multimedia\Agent Desktop directory on the Contact Center
Multimedia server.
Make sure that ASP.NET is enabled on the Contact Center Multimedia
server. For more information, see the Contact Center Multimedia Technical
Requirements and Operating System Configuration Guide.
Error: Invalid Credentials
If the windows user is not configured for Communication Control Toolkit
authentication, you receive an error message.
Ensure that you have followed the Communication Control Toolkit
configuration steps in this guide. For more information, see Step 28. "Import the
contact center users into CCT" on page 171, and Step 33. "Map users to
addresses, terminals, and contact center users" on page 190.
Installation and Maintenance Guide
Troubleshooting
1319