Nortel Contact Center Multimedia Installation And Maintenance Manual page 1307
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
3
Copy the lock code. The lock code appears immediately after the text Lock
code = in the Description box.
4
Send the Lock code you copied to Nortel Technical Support.
Result: Nortel Technical Support supplies you with an unlock code.
5
On the Contact Center Multimedia Server, click Start > All Programs >
Nortel Contact Center > Multimedia Server > Grace Period Reset.
Result: The Nortel Contact Center License Grace Period Reset application
dialog box appears.
6
In the Enter the code received from Nortel box, type or copy the code
received from Nortel.
7
Click Apply.
Result: A successful unlock is indicated by the status Code decrypted
successfully.
8
Click Exit to close the Nortel Contact Center License Grace Period Reset
application.
9
Stop and restart the services on the Contact Center Multimedia server.
a. On the Windows Start menu, click All Programs > Administrative
b. Stop the CCMM Starter service.
c. Stop the CCMM License service.
d. Start the CCMM License service.
Installation and Maintenance Guide
Tools > Services.
Troubleshooting
1307
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