Nortel Contact Center Multimedia Installation And Maintenance Manual page 1236
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Archiving and restoring data
7
Under Archive Folder, browse to the folder where you want to store the
current archive. The folder location you choose for the archive must not
contain any other files.
8
Click Archive Now.
Result: A progress bar appears to report archive process to the user and a
message box indicates successful completion of the archive.
Archiving by e-mail rule
When you choose to archive by e-mail rule, the archive date defaults to six
months prior to the current date. When you archive data, you cannot select the
current date. Only closed contacts within your selected date range are archived.
Attachment files for e-mail messages are archived in an attachment folder under
the folder selected for the archive. All data is archived to a single flat file named
ContactArchive.txt. A log file of the archive, ArchiveLogFile.txt, is stored in the
archive folder you choose.
1
On the Contact Center Archive & Restore Utility window, click
Archive\Restore E-mail Rule.
2
Click the Archive E-mail Rules tab.
1236
Contact Center Multimedia/Outbound
Standard 7.16
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