Nortel Contact Center Multimedia Installation And Maintenance Manual page 673

October 2007
Starting pcAnywhere 11.5 or later for the first time
1 Log on to Windows as the local Administrator.
2 Click Start > All Programs > Symantec pcAnywhere.
Note: If the system asks you to register pcAnywhere, select Skip, and click
Yes to confirm.
ATTENTION
Result: The Symantec pcAnywhere window appears.
3 Continue with the following procedure to configure pcAnywhere 11.5.
Configuring pcAnywhere 11.5 or later
Configuration of pcAnywhere sets up a secure caller account to access the
server. You can add a caller account for each remote server. Caller accounts
restrict the use of pcAnywhere to appropriate users (for example Nortel support
personnel and distributors).
If, during the pcAnywhere configuration, a message indicates that you do not
have the rights to modify a setting or create a new caller, use the following the
procedure to change the Windows user access rights for pcAnywhere files.
To change the Windows access rights for pcAnywhere files
1 Ensure pcAnywhere is closed.
2 In Windows Explorer, navigate to folder where pcAnywhere is installed.
3 Right-click the pcAnywhere folder icon, and then click Properties.
Result: The pcAnywhere Properties window appears.
Installation and Maintenance Guide
The following message indicates that your video driver is
incompatible with pcAnywhere: pcAnywhere detected
and fixed a display driver problem. Please
restart your computer to allow the change to
take effect. You must uninstall pcAnywhere, update your
video driver, and reinstall pcAnywhere.
Migrating Contact Center 6.0 to a new server
673