Nortel Contact Center Multimedia Installation And Maintenance Manual page 1237
Nortel contact center multimedia software: user guide
Hide thumbs
Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
Table of Contents
Advertisement
October 2007
3
Under E-mail Rule list, navigate through the list of mailboxes and select the
rules that you want to archive.
4
Click the right arrow to move the selected rule to the list of items to archive.
5
Repeat steps 3 and 4 for the number of rules you want to archive.
6
Under Archive Contacts closed on or before, click the last date for which
you want to archive contacts.
7
To include customer data for the contacts with the selected items, select the
Archive Customer Data check box.
8
In the Archive Description or Comments box, type comments or
information about this archive.
9
Under Archive Folder, type or browse to the folder where you want to store
the current archive. The folder location you choose for the archive must not
contain any other files.
10
Click Archive Now.
Result: A progress bar appears to report archive process to the user and a
message box indicates successful completion of the archive.
Archiving by skillset
When you choose to archive by skillset, the archive date defaults to six months
prior to the selected date. When you archive data, you cannot select the current
date. Only closed contacts within your selected date range are archived.
Skillsets that are marked as deleted are displayed with an asterisk.
All contact data is archived to a single flat file named ContactArchive.txt. A log
file of the archive, ArchiveLogFile.txt, is stored in the archive folder you choose.
Installation and Maintenance Guide
Archiving and restoring data
1237
Advertisement
Table of Contents
