Nortel Contact Center Multimedia Installation And Maintenance Manual page 1517
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
For example, if the Communication Control Toolkit server is using the user ids
OldName\User1 and OldName\User2, you must reconfigure these local users to
use the new name of the Communication Control Toolkit server.
Nortel recommends that you rename the existing users, rather than create new
users. Rename the existing users to keep the appropriate resource mappings of
the old user name.
Configuring the Contact Management Framework settings
You must update the Contact Management Framework component in
Communication Control Toolkit with the new Contact Center Manager Server
name.
1
Log on to the Communication Control Toolkit server.
2
Open the NCCT 6.0 Console by clicking Start > All Programs > Nortel >
Communication Control Toolkit > NCCT 6.0 Console.
3
Expand NCCT Admin.
4
Double-click CCT Server in the right pane of the NCCT 6.0 Console.
Result: The CCT Server Properties dialog box appears.
Installation and Maintenance Guide
Change the names or IP addresses of servers
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