Nortel Contact Center Multimedia Installation And Maintenance Manual page 1391

October 2007
Updating the HOSTS file
If you do not have a DNS server, you must manually update the HOSTS file on
the Contact Center Multimedia server with the new Contact Center Manager
Server name. If you do have a DNS server, proceed with "Configuring the server
settings" on page 1391.
ATTENTION
1 On the Contact Center Multimedia server, browse to the HOSTS file
provided with the Windows Server 2003 installation in the following
directory: <x>:\Windows\system32\drivers\etc
2 Right-click the HOSTS file and open the file with a text editor (for example,
Notepad) to modify the host tables.
Result: The HOSTS file appears in the text editor.
3 Update the file to reflect the new server name of the Contact Center
Manager Server.
If you do not see a server name for the Contact Center Manager Server
listed in the HOSTS file, a DNS server is configured in your network for
name resolution. You do not need to update the HOSTS file.
4 Click File > Save to save your changes.
Save the file without an extension so that your system recognizes the
changes.
Result: The system automatically reads the new settings.
5 Close all windows to complete the procedure.
Configuring the server settings
You must update the server settings in the Contact Center Multimedia
Administrator with the new Contact Center Manager Server name and then
restart the Multimedia services.
1 Log on to the Contact Center Multimedia server.
2 Log on to the Contact Center Multimedia Administrator using an
administration user ID and password.
Installation and Maintenance Guide
Incorrectly modifying a host table can cause extensive
network problems. Before you modify host tables, review
the information about hosts in the supporting
documentation for Microsoft Windows Server 2003.
Change the names or IP addresses of servers
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