Step 10. Provide Local Users With The Log On As A Service Right - Nortel Contact Center Multimedia Installation And Maintenance Manual

Installing the Standby server
Step 10. Provide local users with the Log on
as a Service right
To access Contact Center Multimedia software, you must configure two user
types. These user types are:
CCMMOPSUSR—The E-mail Manager service runs under the
CCMMOPSUSR account instead of the local system account so that this
service has permissions to stream attachment files to the inbound folder and
attach files to outgoing e-mail from the outbound folder. These permissions
must be attached to the folders. You must also set the password of the
CCMMOPSUSR so that the password never expires. You must only
configure CCMMOPSUSR if you are licensed for e-mail in your contact
center.
IUSR_<Servername>—The IUSR account is an Internet Information
Services (IIS) account used for all communication between the Multimedia
server and the Agent Desktop over HTTPS (except for Communication
Control Toolkit events over a configurable port). Agents read and attach
files through HTTP rather than an open share, therefore, the attachment
directories are defined as Web folders in IIS.
To provide local users with Log on as a Service right
Your users must have the Log on as a Service permission to access folders that
are configured as Multimedia services.
1 On the Windows Start menu of the Standby server, click All Programs >
Administrative Tools > Local Security Policy.
Result: The Local Security Settings window appears.
2 Under Security Settings, double-click Local Policies in the left pane.
Result: The list expands to show the local security policy settings.
920 Contact Center Multimedia/Outbound
Standard 7.16