Nortel Contact Center Multimedia Installation And Maintenance Manual page 1611

October 2007
software
1193
updates
1201
customer documentation
Microsoft
1262
updating
customer details
262
customer logon credentials
upgrades
server information
upgrading
acquiring phonesets
acquiring route points
add multimedia server for reporting
adding a phoneset
adding agents
418
adding supervisors
checking requirements on clients
checking rules
501
cleaning up database
configure the e-mail server
configuring CCT server
configuring Contact Management
Framework
configuring e-mail servers
configuring phonesets on the switch
configuring recipient mailboxes
configuring shared locations for e-mail
attachments
configuring skillsets
confirming security policy on clients
copying attachment folders
creating a Windows user for agent
creating ODBC DSN
creating route points
creating skillsets
410
deleting a skillset
415
disabling JAVA JIT compiler
enabling Open Queue
importing agent phonesets to the TAPI
database
430
importing contact center users to CCT
importing terminals and addresses from TAPI
to CCT
451
installing .NET Framework
installing the Sybase ODBC driver
license files
525
Installation and Maintenance Guide
53
263
290
408
420
426
407
417
358
296
371
401
439
486
368
,
491 617
333
483
364
393
370
385
420
379
398
447
361
381
logging on to CCMS
logging on to Multimedia Administrator
mapping terminals to workstations
migrating database
modifying the system delivery failure
,
rule
496 622
prerequisites
291
refreshing a server in CCMS
removing skillset to agent assignments
restoring environment variables
reviewing migrated mailboxes
run E-mail Manager service
server requirements
starting Contact Center Agent
Desktop
514
starting the Outbound Campaign
Management Tool
SWCP 4.0 database information
SWCP Web communications
updating the system default rule
verifying .NET Framework version
verifying the Multimedia database
installation
355
viewing sequence of rules
upgrading license
prerequisites
521
upgrading server
994
user types
configuring on redundancy server
userID
Cache database
965
using
autophrases
1153
auto-responses
1116
CCMA
200
logical expressions in keywords
page push URLs
1155
pcAnywhere
54
remote desktop connection
text chat
275
Web-on-hold
274
Web-on-hold groups
utilities
archiving
1234
backup
1206
client log files
1252
Index
404
463
390
405
413
387
501
,
502 627
290
,
648
517
290
291
,
493 619
361
,
499 625
1043
1109
54
1158
480
1611