Nortel Contact Center Multimedia Installation And Maintenance Manual page 1312

Troubleshooting
If the logon is not successful, a message appears:
+OK X1 NT-POP3 Server mail009 (IMail 7.04 998172-17)
user billing
+OK send your password
pass 123abc
-ERR Invalid userid/password
The Multimedia E-mail Manager inbox did not receive e-mail
Verify that the e-mail server is working properly and the correct host names are
recorded on the Multimedia server.
Verify the host names of the external e-mail servers on the
Multimedia server
If you cannot access the Multimedia server from the external mail servers, you
must ensure that the host names of the external mail servers are correct on the
Multimedia server.
1 Log on to the Multimedia Administrator.
2 Expand Contact Center Multimedia/Outbound.
3 Expand Server Administration.
4 Double-click Server Configuration.
Result: The Server Configuration window appears.
5 Double-click the POP3 server.
Result: The Server Properties window appears.
6 Change the name of the server and the port number of the server as
required.
7 Double-click the SMTP server.
Result: The Server Properties window appears.
8 Change the name of the server and the port number of the server as
required.
9 Click Save.
Result: The Confirm window appears.
10 Click OK.
1312 Contact Center Multimedia/Outbound
Standard 7.16