Nortel Contact Center Multimedia Installation And Maintenance Manual page 1081
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
5
Click Edit.
Result: The Edit Skillset window appears.
6
In the Route Point list, select the route point that you want to assign to the
skillset.
7
If applicable, type an auto-signature for the skillset.
Note: An auto-signature is text that is automatically added at the bottom of
an outgoing message. For example, you can encourage customers to visit
your customer support Web site by adding the URL and other promotional
information or disclaimer text to every message.
8
Click Save.
Result: The Edit Skillset window closes. In the Skillset Settings window, the
configured route point appears next to the skillset.
9
When all skillsets are configured, click Close to close the Skillset Settings
window.
Installation and Maintenance Guide
Configuring e-mail settings and routing
1081
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