Nortel Contact Center Multimedia Installation And Maintenance Manual page 1531
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Configuring the Contact Center Multimedia server name
1
In the Contact Center Multimedia Administrator window, expand Contact
Center Multimedia.
2
Expand General Administration.
3
Double-click Server Settings.
Result: The Server Settings dialog box appears.
4
Click Contact Center Multimedia Server to select it.
5
Click Edit.
Result: The Server Properties dialog box appears.
6
In the Server Name box, type the name of the Contact Center Multimedia
server.
7
In the Server Port box, change the port number of the server as required.
The default server port is 1972.
8
To change the MCMC event port number, type the new number in the
MCMC Event Port box. The default MCMC event port number is 7999.
9
Click Save.
Result: A warning appears describing potential errors for changing this
server. Click OK to accept.
10
Click Close to close the Server Settings dialog box.
11
On the Contact Center Multimedia server, navigate to the path
D:\Nortel\Contact Center Multimedia\Agent Desktop\ccad.exe.config.
12
On the appropriate line of the text file, replace the name of the old Contact
Center Multimedia server with the new Contact Center Multimedia server.
Installation and Maintenance Guide
Change the names or IP addresses of servers
1531
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