Nortel Contact Center Multimedia Installation And Maintenance Manual page 1320

Troubleshooting
If the user is outside the Communication Control Toolkit domain, then use a
local account on the Communication Control Toolkit server to launch the
Contact Center Agent Desktop. You must add the local Communication Control
Toolkit user to the resources and map the resources.
Error: Cannot login to CCMS
If the agent is a voice agent, another agent is already logged on to that telephone
set. Log off the first agent, or map the current agent to a different terminal. For
more information, see Step 33. "Map users to addresses, terminals, and contact
center users" on page 190.
Login button shows no agent
There are two possible causes for this error:
The agent is not mapped to a contact center user.
Agent objects are not replicated.
If the agent is not mapped to a contact center user, you must map the Windows
user to a contact center user for handling contacts. For more information, see
Step 33. "Map users to addresses, terminals, and contact center users" on page
190.
If the agent objects are not replicated, you must ensure that Server Setup
Configuration and Contact Management Framework are configured on the
Contact Center Manager Server and the Communication Control Toolkit server
if new patches are installed.
Originate key is disabled
If the Originate key is disabled on the telephony toolbar in the Contact Center
Agent Desktop, a terminal is not mapped to the logged-on agent, or the mapped
terminal is out of service. If a terminal is not mapped to the agent, see Step
33. "Map users to addresses, terminals, and contact center users" on page 190. If
the mapped terminal is out of service, restart the TAPI connector, and restart the
Telephony service on the Communication Control Toolkit server.
1320 Contact Center Multimedia/Outbound
Standard 7.16