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Contact Recording
Nortel Contact Recording Manuals
Manuals and User Guides for Nortel Contact Recording. We have
3
Nortel Contact Recording manuals available for free PDF download: User Manual, Quick Reference Manual
Nortel Contact Recording User Manual (52 pages)
Server Specification Guide
Brand:
Nortel
| Category:
Software
| Size: 0 MB
Table of Contents
Revision History
4
Table of Contents
5
Getting Started
7
In this Chapter
7
About this Guide
8
Intended Audience
8
How to Get Help
9
Getting Help through a Nortel Distributor or Reseller
10
Software and Documentation Version Numbering
11
In this Chapter
13
Server Specifications
13
Nortel Contact Recording IP Recorder
14
Nortel Contact Recording TDM Recorder
23
Quality Monitoring with Co-Resident Call Record Card
30
Server Specification
32
Duplicate Media Stream/Ip-Based Solution with Nortel Contact Recording and Nortel Quality Monitoring Co-Resident
34
Duplicate Media Stream/Ip-Based Solution with Nortel Quality Monitoring Only
39
Nortel Database / Viewer Server and Nortel Database / Viewer / Archive Server
44
Server Specification
46
Nortel Archive
48
Server Specification Guide
52
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Nortel Contact Recording User Manual (37 pages)
Search and Replay
Brand:
Nortel
| Category:
Software
| Size: 0 MB
Table of Contents
Revision History
4
Table of Contents
5
Getting Started
7
In this Chapter
7
About this Guide
8
Intended Audience
8
How to Get Help
9
Getting Help from a Specialist by Using an Express Routing Code
10
Getting Help through a Nortel Distributor or Reseller
10
Software and Documentation Version Numbering
11
In this Chapter
13
Replaying Recordings
13
Introduction
14
Accessing the Application
16
Connecting to the Application
16
Setting a Password
17
Installing the Activex Control
17
Logging out
18
Finding Recordings
19
Result Sets
22
Playing Recordings
24
Exporting Recordings
26
Bulk Export
27
Using "Call Sets
28
Troubleshooting
31
In this Appendix
31
Cannot Access the Replay Web Page
32
Cannot Log in
32
Problems Downloading Activex Controls
33
Red Cross on White Background
33
Cannot Find any Recordings
33
Cannot Find Specific Recordings
33
Cannot Play Recordings
34
No New Recordings Playable
35
Nortel Contact Recording Quick Reference Manual (2 pages)
Nortel Contact Recording Software: Quick Reference
Brand:
Nortel
| Category:
Software
| Size: 0 MB
Table of Contents
Getting Started with the Contact Recording Viewer
1
Starting Viewer
1
Navigating the Viewer Application Window
1
Searching for Calls
1
Using Online Help
2
Viewing Search Results
2
To View the Summary of All Calls
2
To View Call Details
2
Replaying Calls
2
To Replay a Call Listed in the Summary Pane
2
Audio Waveform
2
Call Duration Indicators
2
Controlling Call Replay Using Call Control Buttons
2
Glossary
2
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