General Security Precautions - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

General security precautions

Common security practice suggests your servers and network have multiple
lines of defense against viruses and other malicious intruders. By establishing a
layered security, you help to keep out as many threats to your security as
possible. Working in concert, the following devices or applications can help to
keep out unwanted traffic, notify you when unauthorized access does occur, and
protect your computer from known Trojans, worms, and viruses.
A hardware- or software-based firewall on a separate computer or device.
Regardless of what type you use, the firewall represents your outer
boundary of protection.
An antivirus software program that meets the requirements of the Contact
Center Multimedia software. For more information, see the Contact Center
Multimedia Technical Requirements and Operating System Configuration
Guide.
If you are using Web Communications in your contact center, the updated
antivirus and antispyware do not affect the behavior of the interaction between
customers and agents. For more information, see "Prevent blocked invitations"
on page 286.
Installation and Maintenance Guide
Managing security
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