Nortel Contact Center Multimedia Installation And Maintenance Manual page 1105

October 2007
8 Click New to configure a new rule.
Result: The Rule Configuration Wizard - Input Criteria window opens.
Configuring rule inputs
Rules are automatically based on the recipient address; however, you can use
keyword groups and sender groups to define more detailed rules.
From the examples at the beginning of this section, we can consider the inputs
for each rule:
Examples:
The magazine example suggests that readers can send an e-mail with "Good
Investing" in the subject to the contact center to get more information about a
particular investment. Create a rule to search the subject of incoming e-mail
messages for "Good Investing." You can send an auto-response and close the
contact by using keywords to determine if the subject of the incoming e-mail
message is "Good Investing."
Installation and Maintenance Guide
Configuring e-mail settings and routing
1105