Nortel Contact Center Multimedia Installation And Maintenance Manual page 1165
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
exceeded. This value must be between 30 seconds and 600 seconds (10
minutes).
8
Click Save.
Configuring the automatic text for text chat
1
In the Contact Center Multimedia Administrator application, expand
Contact Center Multimedia.
2
Expand WebComms Administration.
3
Double-click WebComms Configuration.
Result: The WebComms Configuration dialog box appears.
4
In the Welcome Message box, type the message that you want to appear
at the beginning of every text chat session. The maximum size for this
message is 200 characters.
5
From the Agent Label list, select one of the following:
Installation and Maintenance Guide
Configuring Web communications settings
1165
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