Step 11. Create Shared Inbound And Outbound Attachment Folders - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007
Step 11. Create shared inbound and outbound
attachment folders
This procedure is optional. If you do not have a license for the E-mail Manager,
proceed directly to Step 12. "Configure Internet Information Services" on page
938.
Access on a shared folder is determined through two sets of permission entries:
the permissions set on the share (called share permissions) and the permissions
set on the folder (called NTFS file and folder permissions).
You must provide access to a shared location for inbound and outbound e-mail
attachments. These shared locations must be shared with the user types you
configured in Step 10. "Provide local users with the Log on as a Service right"
on page 920.
Use the procedures in this section to configure the shared folders with the
required access permissions.
ATTENTION
Setting up an inbound attachment shared location
1 On the Standby server, open Windows Explorer and browse to the drive
you selected for your Multimedia database.
2 Open X:\Nortel\Contact Center\MailAttachments, where X is the drive
where you installed your Multimedia database.
Installation and Maintenance Guide
You must use the same attachment locations that are on the
Active server. You must also:
Share the inbound and outbound folders with the security
group SYSTEM.
Share the inbound and outbound folders with the users
CCMMOPSUSR and IUSR_<Servername>, and the
security group SYSTEM.
Set the NTFS access permissions for CCMMOPSUSR and
IUSR_<Servername>.
Installing the Standby server
925