Nortel Contact Center Multimedia Installation And Maintenance Manual page 1583

October 2007
R
RAID
See Redundant Array of Intelligent/Inexpensive Disks.
RAN
recorded announcement
RAN route
See recorded announcement route.
RAS
See Remote Access Services.
Real-time Statistics Multicast
An interface that provides real-time information to third-party applications in
either multicast or unicast format.
recipient mailbox
A container on the e-mail server that hold e-mail messages. Standard mailboxes
are monitored by the Contact Center E-mail Manager, which routes the e-mail to
an agent or group of agents (skillset) based on an analytical search of the sender
address, the recipient address, the subject and body of an e-mail message for
predetermined keywords, or a combination of these. The e-mail server must be
compliant with Post Office Protocol 3 (POP3) and Standard Mail Transfer
Protocol (SMTP).
Every POP3 mailbox used by the Contact Center Multimedia server requires
basic authentication to facilitate e-mail retrieval. Basic authentication passes the
mailbox user and password in clear text to the e-mail server. You can increase
your security by adding Secure Socket Layer (SSL) encryption.
recorded announcement route
A resource installed on the switch that offers a recorded announcement to
callers.
Redundant Array of Intelligent/Inexpensive Disks
A category of disk drives that employs two or more drives in combination for
fault tolerance and performance.
Installation and Maintenance Guide 1583