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Nortel CC MIS Manuals
Manuals and User Guides for Nortel CC MIS. We have
4
Nortel CC MIS manuals available for free PDF download: User Manual, Getting Started Manual, Release Note
Nortel CC MIS User Manual (374 pages)
Maintenance Interface
Brand:
Nortel
| Category:
Software
| Size: 10.19 MB
Table of Contents
Table of Contents
5
Publication History
3
Figures
13
Table of Contents
20
About this Guide
23
Acronyms
26
Terms
27
Networked CC MIS
29
Introduction
29
Features Added in Release 4
31
Features Added in Release 5.0
34
Features Added in Release 5.1
34
Features Added in Release 5.2
34
SNMP Feature
35
Operating System Configuration Command
35
Required Database Information
36
Modes of Operation
36
Introduction to Release 5
39
Release 5
39
Table 2-1: Data Storage Parameters
39
Installing Release 5
40
Configurable Intervals
47
Release 5.X
48
Installing Release 5 on New System
48
New System
48
Upgrade 3.X to 5.X
49
Re-Calculating Data Storage Parameters
49
Database Upgrades
49
Preparing Supervisor Interface to CC MIS
49
Introduction to Maintenance Interface
51
Maintenance and Administration Menus
51
Selecting Menu Items
51
User Interface Screens
51
Accessing Maint Functions
51
Accessing Pop-Up Menus
52
Paging through a Screen or Menu
52
Selecting a Menu Item
52
Control Commands
52
The Role of the Input/Output Line
52
PF Keys and Commands
52
Menu Map
53
Effect of the CC MIS Operating State on the Menu System
53
Figure 3.1 Maintenance and Administration Menus
53
Setting up a New CC MIS System (Overview)
54
Table 3-1: Functions Requiring CC MIS to be Shut down
54
Logging in
55
Constraints
55
Figure 3.2 Maintenance Main Menu (CC MIS Operating)
55
Guidelines
56
Password Expiration Prompt
56
Accessing On-Line Help
57
Accessing Help in Menus
57
Accessing the Help in Screens
58
Changing Your Password
59
Guidelines
59
Logging out
61
Guidelines
61
Maintenance Menus and Screens
62
Maintenance and Administration Main Menu
62
Configuration Menu
62
Figure 3.3 Maintenance and Administration Menu
62
Figure 3.4 Configuration Menu
62
System Upgrade Utility Menu
63
Backup and Restore Menu
63
Figure 3.5 System Upgrade Utility Menu
63
Figure 3.6 Backup and Restore Menu
63
Run State Utilities Menu
64
Diagnostics Menu
64
Figure 3.7 Run State Utilities Menu
64
Figure 3.8 Diagnostics Menu
64
Introduction
65
Shut down CC MIS
65
Shutdown, Startup, and Power down
65
Figure 4.1 Run State Utilities Menu
65
Start up CC MIS
66
Power down CC MIS
66
Shut down CC MIS
66
Start Up/Shut down Partitions
66
Start up CC MIS
68
Power down CC MIS
69
Power up the CC MIS System
70
Power Failures
71
CC MIS was Not Running
71
CC MIS was Running
71
Backing up and Restoring Data
73
Figure 5.1 Backup and Restore Menu
73
Introduction
73
Release
74
Using the DAT Drive for Backups
74
Figure 5.2 DAT Drive Unit
74
Figure 5.3 Digital Audio Tape
75
Write-Protecting Your DAT
75
Backing up Customer Data
76
Automatic Backups
77
Manual Backups
77
Backup Screen Commands
78
Constraints
79
Table 5-1: Backup Screen Commands
79
Guidelines
80
Restoring Customer Data from Tape
81
Constraints
81
Figure 5.5 Restore Screen
82
Introduction
85
Figure 7.1 Configuration Menu
103
Figure 7.2 Partition Configuration Screen
104
Operating Modes
104
Partition Configuration Commands
105
Requirements for a Running State
105
Table 7-1: Partition Configuration Function Commands
105
Partition Configuration Options
106
Connection Parameters
85
Configuring the CC MIS System
85
Accessing the Configuration Main Menu
86
Guidelines
86
Figure 6.1 Configuration Main Menu
86
System Configuration
87
Figure 6.2 System Configuration Screen
87
Field Descriptions
88
Guidelines
88
Table 6-1: System Configuration Field Descriptions
88
Port Allocation
90
Constraints
90
Figure 6.3 Port Allocation Screen
90
Guidelines
91
Switch Link Configuration
92
Guidelines
92
Figure 6.4 Switch Link Configuration Screen - Initial
92
Command Menu Options
93
Live Link
93
Figure 6.5 Switch Link Configuration Screen - Live Link
93
Simulator Link
94
Figure 6.6 Switch Link Configuration Screen - Simulator Link
94
Terminal Server Configuration
95
Guidelines
95
Figure 6.7 Terminal Server Screen
95
Adding a Terminal Server
96
Configuring a Terminal Server
96
Figure 6.8 Adding a Terminal Server
96
Figure 6.9 Configuring a Terminal Server
96
Editing a Field
97
Figure 6.10 Editing a Field on the Terminal Server Screen
97
SNMP Configuration
98
Field Descriptions
99
Table 6-2: SNMP Field Descriptions
99
Guidelines
100
System Configuration Reports
101
Introduction
103
Partitions (Local)
103
Serial Terminals
106
Table 7-2: Partition Configuration Options
106
Adding a Partition
107
Guidelines
107
Step 7-1: Adding a Partition
107
Deleting a Partition
108
Step 7-2: Deleting a Partition
108
Partition Options
109
Table 7-3: Partition Options Screen Fields
110
Guidelines
114
Disk Allocation
115
Guidelines
116
Table 7-4: Disk Allocation Screen Parameters
116
Step 7-4: Assigning a Disk
116
Storage Calculator
118
Guidelines
118
Figure 7.5 Storage Calculator Screen
118
Changing Data Storage Parameters
119
Guidelines
119
Figure 7.6 Interval Configuration Screen
120
Figure 7.7 Connection Parameters Screen
121
Table 7-5: Connection Parameter Screen Fields
121
Guidelines
122
Figure 7.8 Serial Terminals Screen
123
Guidelines
124
Step 7-8: Adding a Serial Terminal
124
Printers
125
Constraints
125
Figure 7.9 Printer Configuration Screen
125
Guidelines
126
Changing a Printer Definition
127
Guidelines
127
Removing a Printer from the System
128
Guidelines
128
Wallboards
129
Constraints
129
Figure 7.10 Wallboard Configuration Screen
129
Guidelines
130
Changing a Wallboard's Configuration
130
Removing a Wallboard from the System
130
Figure 7.11 LAN Terminals Screen (with Add Text)
131
Adding LAN Terminals
132
Deleting LAN Terminals
132
Step 7-15: Deleting Lan Terminals
132
Guidelines
133
Supervisor Privileges
133
Display Privileges
134
Figure 7.12 Master Privilege Definition Screen
134
Figure 7.13 Display Privileges Screen
134
Report Privileges
134
Figure 7.14 Report Privileges Screen
135
Figure 7.15 Configuration Control Privileges Screen
135
Administration Privileges
136
Figure 7.16 Supervisor Privileges Screen
136
Figure 7.17 Administration Privileges Screen
136
Supervisor Privileges
136
Data Access Priviledges
137
Figure 7.18 Data Access Priviledge Screen
137
Figure 7.19 Supervisor Override Screen
137
Supervisor Override Privileges
137
Table 7-6: Supervisor Override Field Descriptions
138
Figure 7.20 Maintenance and Administration Menu
139
Figure 7.21 Run State Utilities Screen
139
LAN Terminals
131
Partition Startup/Shutdown
139
Guidelines
140
Figure 7.22 Partition Startup and Shutdown Screen
140
Configuring a PC to Receive Data Export Files
141
Introduction to Networked CC MIS
143
Figure 8.1 Network Overview
144
Views in the Network
144
Figure 8.2 Configuration Menu
145
Steps for Establishing a Network
145
System Configuration
146
Guidelines
147
Field Descriptions
147
Table 8-1: System Configuration Field Descriptions
147
Figure 8.4 Physical Network Configuration Screen
149
Table 8-2: Physical Network Screen Definitions
150
Table 8-3: Physical Network Function Keys
150
Figure 8.5 Add Node Menu
151
Figure 8.6 Add Node Commands Menu
151
Adding a Node to the Physical Network
151
Deleting a Node from the Physical Network
152
Figure 8.7 Delete Node Menu
152
Table 8-4: Add Node Commands
152
Figure 8.8 Partition Configuration Screen
153
Switch Link Configuration
153
Partition Configuration
153
Table 8-5: Function Key Commands
154
Figure 8.9 Add Partition Options Menu
155
Figure 8.10 Add Partition and Commands Menus
156
Guidelines
157
Step 8-2: Adding a Nap
157
Deleting a Partition
158
Step 8-3: Deleting a Partition
158
Figure 8.11 Configuration Options Menu
159
Partition Configuration Options
159
Disk Allocation
160
Figure 8.12 Virtual Network Configuration Screen
161
Figure 8.13 Add Partition to Network Screen
162
Figure 8.14 Delete Partition from Network Screen
163
Figure 8.15 Delete Partition from Network Confirmation Screen
163
Partition Options
164
Guidelines
167
Figure 9.1 Diagnostics Menu (When Software Is Running)
169
Accessing the Diagnostics Menu
170
Introduction
169
Step 9-1: Accessing the Diagnostic Menu
170
Figure 9.2 Display Free Disk Space Screen
171
Step 9-2: Displaying Free Disk Space
171
Figure 9.3 File Transfer Screen
172
File Transfer
173
Step 9-4: Testing All Ports
174
Testing the Input/Output Ports
174
Figure 9.4 Test Individual I/O Screen
175
Step 9-5: Testing an Individual Port
175
Test Individual I/O Ports
175
Figure 9.5 CC MIS System Logs Screen
176
Logs
176
Step 9-6: Selecting a Log
177
Step 9-7: Viewing a Log
178
Viewing a Log
178
Monitoring a Log
179
Step 9-8: Monitoring a Log
179
Cancelling the Log Printout
180
Printing a Log
180
Step 9-10: Cancelling a Log Printout
180
Step 9-9: Printing a Log
180
View System Monitor
181
Figure 9.6 Program Status Screen with Commands Menu
181
Program Status
181
Lock Status
185
Partition Status
187
Port Status
189
Figure 9.10 CPU Utilization Status Screen
191
Additional System Monitor Screens
193
Figure 9.11 Physical Node Status Screen
193
Figure 9.12 Virtual Node Status Screen
193
Resetting the Modem Port
194
Step 9-12: Resetting a Modem Port
194
Figure 9.13 Link Trace Screen (Multiple Links)
195
Figure 9.14 CC MIS Link Trace Menu Screen
196
Figure 9.15 CC MIS Message Translator Filter Screen
196
Figure 9.16 Untranslated Link Trace File Example
197
Figure 9.17 Translated Link Trace File Example
197
Link Trace
198
Step 9-13: Starting/Stopping Link Trace
198
Step 9-14: Starting/Stopping Link Trace
198
Viewing the Link Trace
198
Figure 9.18 Search Function Key
199
Using the Search Function
199
Viewing the Translated Link Trace
199
Figure 9.19 Search Screen
200
Figure 9.20 Search Options Pop-Up
200
Search Instructions
200
Printing the Link Trace
201
Printing the Translated Link Trace
201
Step 9-16: Printing a Link Trace File
201
Cancelling Link Trace Printing
202
Select Different Link
202
Step 9-18: Cancelling Link Trace Printing
202
Figure 9.21 TCP / IP Switch Link Diagnostics
204
Checking a Switch Link
204
Step 9-20: Checking a Tcp / Ip Link
204
Figure 9.22 CC MIS X.25 Diagnostics Screen (with Commands Menu)
205
Checking an X.25 Link
205
Step 9-21: Checking an X.25 Link
205
Disabling an X.25 Link
206
Enabling an X.25 Link
206
X.25 Diagnostics
205
Step 9-22: Disabling an X.25 Link
206
Step 9-23: Enabling an X.25 Link
206
Cancel X.25 Link Check
207
Initializing an X.25 Link
207
Physical Network Login
208
Step 9-25: Physical Network Login Screen
208
Introduction
209
Configuration Updates
209
Figure 0.1 Run State Utilities Menu
209
Figure 0.2 Configuration Update Prompt Screen (Multiple Links)
210
Figure 0.3 Configuration Update Prompt Screen (Single Link)
211
Introduction
213
Figure 11.1 System Upgrade Utilities Menu
213
Software Upgrades
213
Figure 11.2 Install License Keycode
218
Figure 11.3 System Serial Number
218
Figure 11.4 Entering Keycode
219
Figure 11.5 Confirm Settings
219
Figure 11.6 Continue Keycodes
220
Introduction
221
SNMP Transfer
221
Guidelines
222
Figure 12.2 Sample SNMP Transfer Session
222
Figure 3.2 os Configuration Menu
226
Figure 3.3 Adding a Unix Printer
226
Figure 3.4 Specifying the Name
227
Figure 3.5 Adding the Printer
227
Figure 3.6 Delete Printer Screen
228
Figure 3.7 Adding Disk(S)
228
Figure 3.8 Time Zone
229
Figure 3.9 Direct os Configuration
230
Getting Help
231
Figure 3.10 Help Screen
231
Preventive Maintenance
233
Check Filter
233
Tape Rotation
234
Figure 4.1 Location of Filter
234
Figure 4.2 DAT Drive Unit
235
Technical Specifications
237
Reliability
239
Automatic Backup
240
Power Failure
240
Introduction
241
System Log Messages
241
Standard Error Messages
241
General Messages
245
Mapa Messages
250
Dmslink Messages
260
Fatal Error Messages
268
Cclink Messages
270
Rptgen Messages
271
Cfgdb Messages
273
Cfgmgr Messages
275
Informational Messages
282
Display Messages
284
Usrif Messages
287
Stsmgr Messages
291
Cfgutil Messages
295
Dms Simulator Messages
299
Winserver Messages
306
Age Messages
309
Bar Messages
311
Wallboard Messages
314
Maint Messages
315
Scheduler Messages
319
Ddbserv Messages
320
Installing the Operating System
323
Figure E.1 Configuration Menu
341
Figure E.2 System Configuration Report
343
Figure E.3 Port Allocation Report
344
Figure E.4 Switch Link Configuration Report
345
Figure E.5 Partition Configuration Report
346
Figure E.6 Disk Allocation Report
347
Figure E.7 Connection Parameters Report
348
Figure E.8 Partition Options Report
349
Figure E.9 Terminal Server Report
350
Figure E.10 Static LAN Terminals Report
351
Figure E.11 Serial Terminal Report
352
Figure E.12 Printer Configuration Report
353
Figure E.13 Wallboard Configuration Report
354
Figure E.14 Storage Parameters Report
355
Figure E.15 Interval Configuration Report
356
Figure E.16 Simulator Configuration Report
357
Figure E.17 SNMP Configuration Report
358
Figure E.18 Physical Network Configuration Report
359
Figure E.19 Virtual Network Configuration Report
360
Figure E.20 Master Privilege Override Report
361
Figure E.21 Master Privilege Definition Report
362
Advertisement
Nortel CC MIS User Manual (570 pages)
Call Center Management Information System
Brand:
Nortel
| Category:
Software
| Size: 2.78 MB
Table of Contents
Revision History
5
Table of Contents
7
How to Get Help
13
Getting Help through a Nortel Distributor or Reseller
14
About this Document
15
Intended Audience
16
CC MIS Requirements
21
Overview
22
Hardware Requirements for the CC MIS Server
23
Operating System Requirements
28
Third-Party Software Guidelines
29
Remote Support
33
Technical Support
34
Preinstallation Requirements
35
Network Configuration
38
Data Migration
55
CC MIS Overview
57
Description of CC MIS
58
CC MIS Interfaces
59
Features Added or Modified in Release 6.0
61
Installing CC MIS
67
Installing the CC MIS Server Software
68
Installing the CC MIS Client Software
86
Upgrading the CC MIS Server Operating System
99
Accessing Maintenance Functions
105
Introduction to the Maintenance and Administration Interface
106
Setting up a New CC MIS System (Overview)
112
Logging on
114
Changing Your Password
117
Logging off
119
Maintenance and Administration Menus and Screens
120
Run State Utilities Menu
121
Diagnostics Menu
124
Configuration Menu
126
Configuring the CC MIS Application
131
Introduction
132
Accessing the Configuration Main Menu
133
System Configuration
135
Field Descriptions
136
Port Allocation
138
Switch Link Configuration
140
Simulator Link
147
Terminal Server Configuration
148
Disk Storage
151
SNMP Configuration
154
System Configuration Reports
157
Shutdown, Startup, Reboot, and Power down
161
Introduction
162
Shut down the CC MIS Application
164
Start up the CC MIS Application
166
Power down the System
168
Power up the System
170
Reboot the System
172
Backing Up, Restoring, and Importing Data
175
Introduction
176
Backup Directory
178
Backing up Customer Data
181
Manual Backups
182
Restoring Customer Data
186
Restoring Data
189
Importing Data
191
Local Partitions
197
Introduction
198
Requirements for a Running State
201
Partition Task List
203
Partition Configuration Commands
206
Adding and Deleting Partitions
209
Deleting a Partition
211
Partition Options
213
Disk Allocation
220
Storage Calculator
224
Changing Data Storage Parameters
225
Interval Configuration
226
Connection Parameters
229
Serial Terminals
231
Wallboards
233
Removing a Wallboard from the System
235
Static LAN Terminals
236
Master Supervisor Privileges
238
Display Privileges
240
Report Privileges
241
Configuration Control Privileges
242
Supervisor Privileges
243
Administration Privileges
244
Partition Startup and Shutdown
248
Networked CC MIS
251
Introduction
252
Key Terms
253
Overview of a Network
255
Steps for Establishing a Network
256
System Configuration
258
Physical Network Configuration
259
Partition Configuration
266
Virtual Network Configuration
271
Monitoring System Functions
277
Introduction
278
Logs
279
Viewing a Log
282
Monitoring a Log
284
Printing a Log
285
View System Monitor
287
Program Status
288
Lock Status
292
Partition Status
294
Cpu Utilization
299
Additional System Monitor Screens
301
Virtual Node Status
302
Trace Switch Link
303
Viewing the Link Trace
310
Viewing the Translated Link Trace
311
Using the Search Function
313
Printing the Translated Link Trace
316
Physical Network Login
319
Switch Configuration Data Updates
323
Introduction
324
Accessing the Update Switch Configuration Data Screen
325
SNMP MIB Transfer
327
Introduction
328
Accessing the SNMP Transfer Screen
329
Switch Link Datafill Requirements
333
Introduction
334
Office Parameters
335
Data Link Datafill
336
Standard Datafill Example
344
TCP/X.25 Bridge Devices
351
Introduction
352
TCP/X.25 Bridge Solutions
353
TCP/IP Switch Links Using ARN
355
Introduction
356
Regional Requirements
357
Purpose
359
Feature Definition
360
Before You Begin
364
Installing the Advanced Remote Node (ARN)
365
Configuring the Ethernet Link on the ARN
379
Site Manager
387
Routing Protocol
387
Installing Site Manager
388
Configuring an X.25 Link on the ARN
396
CC MIS TCP/IP Switch Link Configuration
422
Postinstallation Activities
426
Setting the Date and Time
427
References
430
System Configuration Reports
431
Introduction
432
Available Reports
433
System Log Messages
455
Standard Error Messages
456
General Messages
460
MAPA Messages
467
Warning Messages
468
Fatal Error Messages
478
DMSLINK Messages
482
CCLINK Messages
495
RPTGEN Messages
497
CFGDB Messages
499
CFGMGR Messages
501
Informational Messages
512
USRIF Messages
514
STSMGR Messages
520
CFGUTIL Messages
525
DMS Simulator Messages
531
WINSERVER Messages
540
AGE Messages
544
BAR Messages
547
WALLBOARD Messages
551
MAINT Messages
552
SCHEDULER Messages
557
DDBSERV Messages
558
Historical Database
561
Nortel CC MIS Getting Started Manual (137 pages)
Nortel CC MIS Software: Quick Start
Brand:
Nortel
| Category:
Software
| Size: 6.35 MB
Table of Contents
Getting Started
1
CC Mis Getting Started Guide
2
Publication History
3
Table of Contents
5
About this Guide
11
Key Features Added in Release 4
13
Locating an Agent or Position
13
Tracking of Dual DN Keys
13
Report Status / Cancelling Pending Reports
13
Interval Configuration
14
PC-Attached Wallboards
14
Windows Basics
27
How to Begin
27
Key Terms
28
Mouse Cursor
28
Screen Layout and Components
29
Description of Components
29
Using Scroll Bars
30
Viewing Pulldown Menus
31
Selection from Menu Bar
31
Selection from Within Screen (Workspace Menu Button)
31
Keyboard Accelerators
32
Dialog Box
32
Tool Bar
32
Cascade Menus
32
Online Help Screens
33
Accessing the Help Function
33
Help Options
33
Help Topics
34
Window
34
Using Help
35
Logging into CC MIS
37
Logging in
37
Double-Click on the CC MIS Icon
38
Click on Session and Select Login Option
38
Enter Supervisor ID and Password (as Required)
38
CC MIS Main Window Is Displayed
39
Download New Version
39
Logging out
40
When the System Goes down
40
Exiting CC MIS
40
Defining Communications (Communications Setup Screen)
41
Client Services (Printer, Fax and Filing Setup)
42
Services Tab
43
Filing Tab
43
Printer Tab
44
Text Tab
44
Graphics Tab
45
Customizing Graphical Reports Colors
45
Email/Fax Tab
46
Wallboard Tab
46
Color Customization
47
CC MIS Main Functions
51
Displays Menu
51
Reports Menu
52
Config Menu
52
Profile Menu
52
Admin Menu
53
Networked CC MIS
53
Agent Status Display
55
Introduction
55
Accessing the Agent Status Display
55
Agent Status Display
56
Agent Status Display Field Descriptions
56
Setting the View and Display
57
Your Default View
57
Selecting Fonts for the Displays
57
Controlling the Information Presented in the Display
57
Showing Elapsed Time for Agent Positions
57
Hold Time
57
ACD Group Detail Window
58
Subgroup Detail Window
58
Miscellaneous Display Functions
59
Selecting Colors and Fonts for Displays
59
Saving Preferences
59
Monitoring Another Supervisor
59
Agent Detail Window
60
Queue Statistics Display
63
Introduction
63
Accessing the Queue Statistics Display
63
Changing or Controlling the Queue Statistics Display
64
Setting the View
64
Your Default View
65
Controlling the Format
65
Changing the Display Format Without Changing the Default
65
Creating Your Own Queue Statistics Display
66
Overview of the Process
66
Step 1: Defining Formulas
66
Step 2: Defining Quadrants
67
Step 3: Defining Screens
69
Wallboard Messages
71
Introduction
71
Accessing the Message Screen
71
Wallboard Message Definition Screen Fields
72
Defining a Wallboard Message
74
Wallboard Display Definitions
75
Wallboard Display Definition Screen Fields
75
Defining a Wallboard Display
77
Sending a Message to the Wallboard
78
Clearing a Wallboard
79
Alarms (SNMP)
81
Introduction
81
Description
82
Tool Bar
82
Status Bar
82
Form Template
83
SNMP Community Setup
85
SNMP MIB Transfer
85
Reports
89
Introduction
89
Accessing the Reporting Functions
89
Generating a Report
89
Identifying the Report Format
90
Standard Formats
90
Personal Formats
90
Public Formats
90
Identifying the Format of the Report
90
Identify the Type of Report
91
Generating a Report
91
Creating a Printed Report
91
Creating a Data Export Report
91
Printing Reports
91
Viewing Reports at Your Terminal
91
Requesting the Report
91
Scheduling a Report for Printing
91
Defining Report Parameters
92
Fields in the Report Parameter Definition Screen
93
Interval Configuration
95
Report Status
96
Cancelling Pending Reports
96
Cancelling Report Generation
96
Creating a Report Definition
97
Creating Ad-Hoc Reports
98
Determining Report Status
98
Viewing a Report at Your Desktop
98
Viewing the Report Parameters
98
Generating a Data Export Report
99
Viewing Another Supervisor's Report
99
Generating an Event Log Report
100
Printing a System Report
101
Customizing Reports
102
Tabular Formats
102
Field Descriptions
102
Graphic Formats
103
Field Descriptions
103
Printing Custom Reports
105
Spectrums
106
Listing of Standard Report Formats
107
Configuration Control
109
Introduction
109
Networked CC MIS
109
Accessing Configuration Control Functions
109
Ad Hoc Load Management Screens
110
Screen Functionality
110
Insert Dialog Box
110
Changing Agent Position Assignments
111
Show Changes
111
Position Assignments Screen Fields
111
Moving an Active Position to a New Group
112
Changing Agent Set Parameters
113
Agent Set Parameters Screen Fields
113
Changing Queue Size Parameters of an ACD Group
115
Queue Size Screen Fields
115
Changing Time Overflow Parameters of an ACD Group
117
Time Overflow Screen Fields
117
Changing the Overflow Targets for an ACD Group
119
Overflow Targets Screen Fields
119
Changing Recorded Announcements Parameters - ACD Group
120
Recorded Announcements Screen Fields
120
Changing Special Routing Parameters for an ACD Group
122
Special Routing Option Screen Fields
122
Changing Network Parameters for an ACD Group
124
Network Parameters Option Screen Fields
124
Changing ACD-DN Assignments and Priorities
126
ACD-Dns Screen Fields
126
Changing Network Targets
128
Network Targets Option Screen Fields
128
Using Configuration Control Efficiently
129
Viewing Configuration Control Database Tables
131
Configuration Control Database Tables
131
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Nortel CC MIS Release Note (86 pages)
Nortel CC MIS Software: Release Note
Brand:
Nortel
| Category:
Software
| Size: 0.42 MB
Table of Contents
Release Notes
2
Revision History
5
Table of Contents
7
1 How to Get Help
9
Getting Help through a Nortel Distributor or Reseller
10
2 About this Document
11
Intended Audience
12
How to Use this Guide
12
Related Information
13
3 Introduction
15
Type of Release
16
CC MIS Software CD-ROM
17
Optional CC MIS Features
18
4 Software Release History
19
Introduction
20
Release 3.0
21
Release 3.1
22
Release 3.2
23
Release 3.3
25
Release 4.0
28
Release 5.1
35
Release 4.1
35
Release 5.2
36
Release 6.0
47
5 Installation Overview
61
Introduction
61
Installation of the CC MIS Server Software
61
Installation of the CC MIS Client Software
61
Upgrading the CC Mis Server Operating System
65
6 Fixe
69
Fixes in Software Release 6.0
70
Fixes in Software Release 6.0.1
73
7 Known Problems
81
CC MIS Problems
82
ACD MIS Datastream Problems
82
Third-Party Interaction Problems
83
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