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Nortel CCT Manuals
Manuals and User Guides for Nortel CCT. We have
2
Nortel CCT manuals available for free PDF download: User Manual, Release Note
Nortel CCT User Manual (160 pages)
Nortel CCT Software: User Guide
Brand:
Nortel
| Category:
Software
| Size: 1.14 MB
Table of Contents
Revision History
5
Table of Contents
7
1 Getting Started
9
About this Guide
10
Who Should Read this Guide
11
Engineering Communication Control Toolkit
12
What's New in Release 5.0
13
Product Description
14
Error Reporting
23
Related Documents
25
2 Communication Control Toolkit Architecture
27
Architecture
28
Components
34
Communication Control Toolkit API Application Types
39
3 Engineering Communication Control Toolkit
43
Section A: Engineering the Server
45
Hardware Requirements
46
Memory Requirements
47
Server Location
49
Operating System Configuration Requirements
50
Capacity
51
Debugging Activities
52
Guidelines to Minimize Capacity Requirements
56
Section B: Engineering the Client
59
Client Requirements
60
4 Engineering the Switch
61
Section A: Engineering Meridian 1/Succession 1000
63
Meridian 1/Succession 1000 Switch Requirements
64
Meridian 1/Succession 1000 Switch Capacity
67
Supported Phonesets
70
Section B: Configuring Meridian 1/Succession 1000
73
Overview
74
Configuring the ELAN Subnet (Knowledge Worker Environment)
75
Defining a Routing Table
77
Primary Ip Address Procedures
77
Recovery Procedure
78
Configuring Cdns
81
What Next
82
Configuring TAPI Phonesets
83
5 Engineering the Network
85
Overview
86
Contact Center and Self-Service Environments
87
Knowledge Worker Environment
91
Ivr Messages
92
Other Problems
97
Network Traffic
100
6 Setting up Remote Support with a VPN
105
Overview
106
Pcanywhere Guidelines
107
Guidelines for the Remote Support VPN at the Customer's Premises
108
VPN Configurations
109
Supported Migration Paths
113
Supported Migration Paths to Communication Control Toolkit 5.0
114
Supported Functions and Events
117
Supported Features
118
Supported Events
122
Standard Call Models
125
Inbound Call Models
126
Index
151
Chapter
157
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Nortel CCT Release Note (5 pages)
Differences between TAPI 3.0 and TAPI 3.1
Brand:
Nortel
| Category:
Software
| Size: 0.05 MB
Table of Contents
Revision History
2
Table of Contents
3
List of Changes
4
Licence File Modification for Tapi
4
Route Selected Messaging
4
Cdn Acquire/De-Acquire
4
Event Log Messaging Modified
4
Tapi 3.1 Error Message Rewording
5
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