Nortel Contact Center Multimedia Installation And Maintenance Manual page 1274

Managing security
Select Do not change the startup mode of the service to avoid
changing the startup mode of the services on the server that are not
defined in the security policy.
16 Click Next.
17 On the Confirm Service Changes window, review the services that are
modified when you apply this policy to your system, and then click Next.
18 On the Open Ports and Approve Applications window, ensure the following:
80 (HTTP)
137 (NetBIOS name service)
1972 (ODBC connections)
ports used by CCMM OAM service (CCMMOAM.exe)
ports used by CCMM Manager Client service (MCMCService.exe)
Note: It is not necessary to select all of the CCMM services since only the
services specified are used to listen for incoming connections.
19 To allow connections to port 1972 on the Contact Center Multimedia server,
do the following:
a. On the Open Ports and Approve Applications window, click Add.
b. Type the port number 1972 and under Protocols, select the TCP check
c. Click OK to return to the Open Ports and Approve Applications window.
20 You can further restrict what remote machines connect to the ports listed ,
by doing the following:
a. On the Open Ports and Approve Applications window, click Advanced.
b. Contact Center Multimedia requires that the following remote machines
21 Click Next.
22 On the Confirm Port Configuration window, review the Inbound Port
Configuration, and click Next.
1274
box.
are allowed to connect to the following ports:
80 (HTTP) (all Contact Center Agent Desktop and Outbound Campaign
Management Tool clients)
ports used by the CCMM OAM Service (CCMMOAM.exe)
1972 (Caché.exe)
Contact Center Multimedia/Outbound
Standard 7.16