Nortel Contact Center Multimedia Installation And Maintenance Manual page 1321

October 2007
Emergency and supervisor keys on the phoneset do not work
You must configure two keys on the agent telephone set: ASP (call supervisor)
and EMR (emergency).
You must ensure that the supervisor telephone set is configured as a supervisor
phoneset, and configure two keys: AAG (answers the call from the agent ASP
key), and AMG (answers the call from the agent EMR key). You also must
configure the telephony port property to be the position ID of the supervisor
telephone set. In Contact Center Manager Administration, right-click
Supervisor, and choose Supervisor details.
Transfer and conference buttons on the telephony toolbar do not
work
Use the Communication Control Toolkit documentation to enable transfer and
conference functions using the TN details. See line features in the
Communication Control Toolkit Installation and Maintenance Guide.
Installation and Maintenance Guide
Troubleshooting
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