Troubleshoot Network Connectivity - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Troubleshoot network connectivity

This section suggests steps to complete to ensure that the network connectivity
between the components of the Contact Center suite is running effectively.
Your contacts stop queuing
In the CCTServer.log file, you can review errors that indicate that the Contact
Management Framework is not responding to requests from the Communication
Control Toolkit clients, and there are problems with the network connectivity for
all of the Contact Center servers.
If you find the out-of service text in CCTServer.log, the error indicates that the
connection between Contact Center Multimedia and Contact Center Manager
Server is out of service due to network issues.
[Peer] Service Provider Status Change Event - Provider:
CCMM, Status: MasterApplicationFailure
[ActiveProvider CCMM] Service provider has gone out-of-
service
[Peer] Service Provider Status Change Event - Provider:
ContactManager, Status: MasterApplicationFailure
[ContactManager] Service provider has gone out-of-
service
You can also determine if there are network problems on the site by examining
the following files for the text,
java.net.SocketExemption
Look in the following locations:
On the Contact Center Manager server, review D:\Nortel\Core\CMF\<latest
version>\logs\OAMContainer.log, where <latest version> is the latest
version of Contact Management Framework software installed.
On the Communication Control Toolkit server, review
C:\Program Files\Nortel\CCT\CMF\logs\SPContainer.log.
Installation and Maintenance Guide
Troubleshooting
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