Nortel Contact Center Multimedia Installation And Maintenance Manual page 881

October 2007
2 Under each of the following services, click Stop.
CCMM E-mail Manager
CCMM Manager Client
CCMM OAM
CCMM Outbound Scheduler
ATTENTION
3 Click Exit to close the CCMM Service Control window.
Creating the backup destination
Back up the database to a file on a mapped drive on a network that is accessible
by both the active Multimedia server and your new Standby server.
On the network computer where you store the backup, you must do one of the
following:
ensure that your user account is in the same domain as the Contact Center
Multimedia server, or
create a new user that is in the same domain as the Contact Center
Multimedia server and log on as this new user
To back up your database on a mapped drive
1 On the network computer where you store the backup, do the following:
a. Create a folder named Backup.
b. Right-click the new folder, and then click Properties.
c. Click the Sharing tab.
Installation and Maintenance Guide
Do not stop the License Manager, the CCMM Starter
service, or the Caché Controller service.
Installing the Standby server
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