Nortel Contact Center Multimedia Installation And Maintenance Manual page 1138
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Configuring e-mail settings and routing
4
Double-click Closed Reasons.
Result: The Closed Reasons window appears.
5
Click New.
Result: The New Closed Reason window appears.
6
In the Text box, enter a description of the closed reason (maximum 50
characters).
7
To select the new closed reason as the default selection, select the Set as
Default check box.
Note: You can only select one closed reason for the default.
8
Click Save.
9
The closed reason you created appears in the list in this window.
1138
Contact Center Multimedia/Outbound
Standard 7.16
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