Nortel Contact Center Multimedia Installation And Maintenance Manual page 1142

Configuring e-mail settings and routing
Using Contact Center Multimedia Administrator controls
Not all Administrator controls are Unicode-aware. The following controls do not
accept Asian characters:
Auto-Responses: Attachment filename
Skillset Settings: Auto-signature Template filename
Rule Precedence: Exported rules filename
Certain error dialog boxes, which can render Asian characters as question
marks
For Auto-Response attachments, Auto-signature templates, Exported rules, the
name of the file must be in English when it is configured in the Administrator,
however, the content of the files can contain Asian characters.
Using Asian e-mail domain names
Internationalized domain names (IDN) can include characters from East Asian
languages. Using the characters from East Asian lanugages is dangerous because
of phishing sites. A phishing site is an e-mail message with a link to www.aib.ie
can point you to a site that has the "i" and a "b" in the domain but some other
character that resembles an "a".
The World Wide Web Consortium uses punycode to implement IDNs. Punycode
is an ASCII equivalent to the domain name. Normally, the client (Web browser
or e-mail client) accepts the IDN in native characters and converts it to punycode
e.g. xn--jp-cd2fp15c@xn--fsq.com . The receiving client will identify the sender
as being a punycode string and resolve to the native characters.
Contact Center Multimedia supports IDNs. You or a customer can enter a
punycode email address. The receiving client can render the native characters.
1142 Contact Center Multimedia/Outbound
Standard 7.16