Section I: Cct Server Configuration - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Section I:
In this section
Step 28. Import the agent phonesets to the TAPI database
Step 29. Configure the Contact Management Framework option
Step 30. Import the contact center users into CCT
Step 31. Import the terminals and addresses into CCT
Step 32. Import the Windows users into CCT
Step 33. Import the agent workstations into CCT
Step 34. Map terminals to workstations (optional)
Step 35. Map users to addresses, terminals, and contact center users
Installation and Maintenance Guide
CCT server configuration
Migrating Contact Center 6.0 to a new server
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